Cancellation Policy/Refund Policy
We take your credit card information at the time of the reservation to uphold the cancellation policy. We are a small company and turn away others to hold the space for you. We reserve the space for you and you in turn agree to pay for the tour. There will be no charge if we are advised of the cancellation at least eight days prior to the trip, as we are generally able to resell your space to others.
Within 7 days of the trip: We will make our best effort to resell your space to others, however, if we’re unable to do so, you will be charged as though you are on the tour. This includes canceling for last minute medical emergencies.
If you do not show up on the day of your tour: Because we turn away others to hold the space for you and guides are prearranged based on your being on the trip, these costs cannot be recouped and therefore, you will be charged as though you are on the tour. This includes canceling for last minute medical emergencies.
Thank you for understanding.
Please Note: Safety is our priority. If roads are closed due to weather conditions or other closures, we reserve the right to substitute an alternate route. Due to hazardous weather or environmental conditions such as mud, rain, snow, lightning, flash flooding, we reserve the right to alter the route or substitute an alternate route or cancel the trip. We will make every effort to keep you safe and re-book your trip if needed. We want you to be safe and have an enjoyable and memorable experience.